Terms of sales

Article 1: Scope

All our sales of bottles of AOC Champagne wine are reserved for people of legal drinking age and are governed by these general conditions of sale which prevail over any condition of purchase, unless there is an express derogatory stipulation. .

Article 2: Characteristics and availability of products

The products offered are those presented on the pages of the site. They are offered within the limits of available stocks. The champagne is to be kept in a space without light, cool and at a constant temperature (ideally bottles lying between 10 and 12°). It is to be consumed, except for specific tasting instructions in the product sheet, at a temperature between 8° and 10°. The opening of a bottle of champagne must be carried out by an adult, according to the following procedure: remove the pewter cap enveloping the metal muzzle. Unscrew the twisted collar from the wirehood. Keep your thumb firmly on the cork to hold it if the pressure causes it to come off. Turn the bottle slightly to release the cork. Let the cork pop off, holding it and avoiding pointing the bottle at your guests. If the bottle slips, use a towel.

Article 3: Price

The applicable prices are those in effect on the day the order is taken, and appear on the site, denominated in euros.

They are understood to be “ex cellar”, transport being the responsibility of the buyer.

Unless agreed between the parties, payment is made when ordering.

If a delay is granted, no discount will be granted in the event of early payment.

Any payment made after the payment date shown on the invoice will result in the payment of late payment penalties, the amount of which is equal to three times the legal interest rate. These penalties are payable without a reminder being necessary. In addition, all collection costs will be borne by the buyer.

In application of the legal provisions, any professional in a situation of late payment will be liable to the creditor for a fixed indemnity of €40 for recovery costs. However, if the recovery costs exceed the amount of this compensation, the creditor may request additional compensation, upon justification.

Article 4: Commands

The customer places an order on the website. To buy one or more items, he must follow the following ordering process:

  • Selection of items and addition to the basket;
  • validation of the contents of the basket;
  • identification on the website and registration on the identification form on which it will indicate all the contact details requested;
  • choice of payment method and acceptance of the GCS;
  • and validation of payment.
    The customer will receive an order confirmation email.

Article 5: Cancellation of the order

The seller reserves the right to refuse all or part of an order to a customer:

  • if the quantity ordered or the frequency of his orders seems abnormal to him in relation to the normal needs of private customers;
  • if the order comes from a customer with whom there is a dispute relating to the payment of a previous order or a customer who would not have the capacity to contract.
    In addition, the seller reserves the right to refuse any order of more than 60 liters in one or more orders on a month or any order showing that the customer is not an individual, but a professional.

Article 6: Methods of payment

Payment for purchases is made via one of the following means, at the convenience of the customer:

  • By credit card;
  • by bank transfer;
  • via the PayPal online payment service.

Article 7: Right of withdrawal

  • If the customer is a professional:
    No right of withdrawal is granted.
  • If the customer is a private consumer:
    The customer has a 14 days from the day of receipt of the wines to withdraw without reasons or justifications. He can use the attached withdrawal form or formulate his withdrawal in writing or by email.

The Winemaker will then reimburse the Consumer for all payments received, upon receipt of the returned goods.

The Winemaker will make the refund using the same means of payment as the Customer used for the transaction initial, unless otherwise agreed. In any event, this refund will not incur any costs for the customer.

If at the time of withdrawal the customer has received the bottles, he must return them to the address of the operation without excessive delay, and at the latest fourteen days after its notification of withdrawal. This deadline is deemed to have been met if the goods are returned before the expiry of the fourteen-day period.

The direct costs of returning the goods are the responsibility of the customer. The customer will have to pay the following sums:

  • Direct costs of return;
  • additional costs of delivering the goods if the customer has chosen a more expensive delivery method than the delivery method offered by the seller.
    Liability of the customer may be engaged in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature.

Article 8: Retention of title

The seller retains ownership of the goods sold until full payment of the price by the customer, in principal and incidentals. However, upon delivery, the risk of loss or deterioration is transferred to the buyer.

Article 9: Delivery and receipt of products

The delivery is made:

  • Either by direct delivery of the goods to the buyer;
  • or at the place indicated by the buyer on the order form within an indicative period of 15 days maximum.
    Our wines travel at the risk and peril of the recipient, even in the case of free shipping. The seller cannot be held responsible in the event of damage, loss, theft or defective packages. Consequently, customers are invited to check the packages upon receipt and to notify the carrier of any reservations, by registered letter, within three working days of receipt of the goods.

Article 10: Legal guarantees – pre-contractual information

Only the individual customer benefits from legal guarantees. The legal warranties apply independently of any commercial warranty granted.

In accordance with French law, if you are a consumer within the meaning of the Consumer Code and provided that the producer is the seller from whom you acquired the good or service, we are liable for defects in the conformity of the good with the contract under the conditions of article L. 211-4 and following of the consumer code and hidden defects of the thing sold under the conditions provided for in articles 1641 and following of the civil code.

Legal guarantee of non-conformity
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.

To comply with the Contract, the property must:

  1. Be suitable for the use usually expected of a similar good and, where applicable, correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of sample, present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
  2. or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the goods.

You can choose between repairing or replacing the goods, subject to the cost conditions provided for in article L. 211-9 of the consumer code. You are exempt from providing proof of the existence of the lack of conformity of the good during the 24 months following the delivery of the good.

Legal guarantee for hidden defects of the thing sold (hidden defects)

The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.

The action resulting from redhibitory defects must be brought by the buyer within 2 years from the discovery of the defect. You can then choose between canceling the sale or reducing the sale price in accordance with article 1644 of the civil code.

Article 11: Consumer mediator – amicable settlement of disputes

Pursuant to Article L. 612-1 of the Consumer Code, “every consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional

This concerns national and cross-border disputes of a contractual nature relating to the performance of a contract for the sale or supply of a service, between a consumer and a professional.

For any difficulty, we invite you to contact us first:

Champagne Copin-Cautel
11 rue Principale
51700 Vandières

Tel. : +33 (0)3 26 52 67 29
Port. : +33 (0)6 85 74 53 58
Contact forum

Article 12: personal data – GDPR

We are committed to a privacy policy that protects your personal data. We only collect and use the personal data necessary for our champagne marketing activity. We may collect different categories of personal data from you, including:

  • Identification and contact information (surname, first name, postal and electronic address);
  • identification and authentication data on our site (technical logs, IP address, age );
  • data related to your champagne consumption habits and preferences;
  • data relating to your interactions with us (letters, emails, on our website or on our social media pages social).

The collection and processing of your personal data is based on:

  • Their necessity in order to execute the contract of sale that we conclude with you;
  • the consent at the time when you communicate them to us;
  • our legal obligations relating to to the trade, and that of alcohol in particular;
  • our legitimate interest in knowing our customers and their preferences in order to increase our sales, personalize our communications, optimize our risk management and, possibly , defend our interests in court.

We put in place the organizational, software, technical and physical means, capable of ensuring the confidentiality and security of your personal data, so as to prevent their damage, erasure or access by unauthorized third parties.

We keep your personal data for the longest period necessary to comply with the applicable legal and regulatory provisions or for another period taking into account operational, management and customer relationship constraints.

Access to your data is limited to the staff of our winery, who are subject to an obligation of confidentiality and can only use your data in accordance with our contractual provisions and applicable legislation.

Apart from the carrier who should possibly deliver your orders to you, we undertake not to sell, rent or give access to third parties to your data without your prior consent, unless we are forced to do so due to a legitimate reason (legal obligation, fight against fraud, exercise of the rights of defence, etc.). We also do not transfer your personal data outside the European Union.

You have the right to access, rectify, portability and delete your data, or to limit the processing carried out on this same data.

You can also, for legitimate reasons, object to the processing of data concerning you. To exercise your rights, you can contact our winery by post or email.

You can lodge a complaint with the CNIL if you consider that the processing of personal data concerning you constitutes a violation of the regulations. If you wish to have additional information on your rights, and more particularly on this last right, go to the website of the Commission Nationale de l’Informatique et des Libertés.

Article 13: Extended producer responsibility – recycling of household packaging

In order to comply with the regulations on the recycling of household packaging weighing on producers, our company has joined a collective approach of the Champagne sector with the eco-organization approved by the State, Adelphe.< /p>

Our unique identifier number issued by the administrative authority in charge, ADEME is: FR246127_01QEKR.
National of the Champagne Committee — SIRET 499 490 670 00019

Article 14: Applicable law and competent jurisdiction

Our sales are subject to French law.

Jurisdiction is expressly attributed to the courts of the seller’s domicile.

Withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

Champagne Copin-Cautel
11 rue Principale
51700 Vandières

I hereby notify you of my withdrawal from the contract relating to the sale of boxes of Champagne detailed below:
_____ box(es) for the sum of €_____ ordered on __/__/____ and received on __/__/____.

Your contact details and signature.